Frequently Asked Questions

No. Each individual may hold only one account on the 8jjj Platform. Opening multiple accounts — whether under different email addresses, names or device profiles — is called multi-accounting and is strictly prohibited under our Terms & Conditions. If multiple accounts are detected, all associated accounts will be suspended immediately and any balances held therein may be forfeited. If you have accidentally created a duplicate account, contact support right away to resolve the situation before it affects your ability to withdraw.

KYC stands for Know Your Customer. It is the identity and document verification process that 8jjj must complete before enabling withdrawal functionality on your account. KYC is an internationally recognised standard that helps prevent fraud, money laundering and underage gambling. To complete KYC on 8jjj, you will typically need to submit a copy of a government-issued photo ID — such as your Pakistani CNIC or passport — along with proof of your residential address. Additional documentation may be requested in some cases.

You must be at least 18 years of age to register and use 8jjj — or the higher minimum age required by the operator's licensing jurisdiction, whichever is greater. This is a strict requirement with no exceptions. Age is verified as part of the KYC process. Any account found to have been registered by a person under the applicable minimum age will be closed immediately and any funds forfeited. Please be aware that local laws in Pakistan, including the Prevention of Gambling Act 1977, may impose additional restrictions regardless of age.

If you have forgotten your password, click the "Forgot Password?" link on the login page. Enter the email address associated with your account and 8jjj will send a password reset link to that address. Follow the link — which is time-limited for security — to create a new password. If you do not receive the email within a few minutes, check your spam or junk folder. If the problem persists, contact the 8jjj support team via live chat or at [email protected] and they will assist you securely.

You may request permanent account closure at any time by contacting the 8jjj support team via live chat or by emailing [email protected]. Before your account is closed, any remaining real-money balance will be returned to you subject to completion of KYC verification. Closure requests are processed promptly. If your reason for closing is related to problem gambling, we encourage you to use the self-exclusion tool instead — see the Security & Responsible Gambling section below for more information.

In most cases, deposits are credited to your 8jjj account balance shortly after the transaction is confirmed by the payment processor — often within a few minutes for digital wallet and instant transfer methods. However, processing times can vary depending on the payment channel used and any network or maintenance delays at the provider's end. If your deposit has not appeared after 30 minutes, check with your payment provider first, then contact 8jjj support with your transaction reference number so we can investigate.

Yes. Minimum and maximum deposit amounts are displayed in the cashier section at the time you initiate a deposit transaction. These limits can vary by payment method. In addition to any platform-level limits, you may set your own personal deposit limits — daily, weekly or monthly — through the Responsible Gambling settings in your account. Personal limits are a useful way to stay in control of your spending. See the Responsible Gambling page for full details on how limit-setting works.

To request a withdrawal, navigate to the cashier or withdrawal section within your 8jjj account dashboard. Select your preferred payment method, enter the amount you wish to withdraw and submit the request. Before your first withdrawal is processed, your KYC verification must be complete and your identity documents approved. Withdrawals can only be sent to a payment method registered in your own name — third-party withdrawals are not permitted. Processing times vary by method and are indicative rather than guaranteed.

Withdrawal delays can occur for several reasons: your KYC documents may not yet be approved; there may be outstanding wagering requirements on bonus funds in your balance; or a routine compliance or fraud check may be under way on your account. In some cases, the payment processor's own processing times contribute to the delay. If you are unsure why your withdrawal is pending, check your account notifications first, then contact 8jjj support at [email protected] with your withdrawal reference number for a specific update.

Live in-play betting lets you place wagers on a sporting event while it is actively in progress — for example, betting on the next wicket in a live PSL T20 match or on the next goal in a football game. Odds update in real time as the match situation changes. Markets may briefly suspend during key moments such as wickets, goals or video reviews. To place a live bet, navigate to the In-Play section, select your event and choose your market. A stable internet connection improves your experience significantly.

8jjj offers a range of casino games including slot machines, classic table games (blackjack, roulette, baccarat, poker variants) and a live casino section featuring real-time games hosted by live dealers. The live casino experience streams games in high definition and allows you to interact with the dealer and sometimes with other players at the table. The specific titles and providers available are displayed in the Casino section of your account. Game selections are updated periodically.

If a match is cancelled, abandoned or fails to produce a result that the market's settling rules require, your bet will generally be declared void and your original stake returned to your account balance. Specific rules vary by market type and sport — some markets include provisions for rain-interrupted cricket matches using Duckworth-Lewis-Stern (DLS) targets, for example. The rules governing each specific market are detailed within the market's information panel. When in doubt, contact 8jjj support for clarification before placing your bet.

8jjj displays odds in decimal format by default, which is widely used internationally. In decimal odds, your total return (stake included) equals your stake multiplied by the odds. For example, if you bet PKR 1,000 at odds of 2.50, your total return if you win is PKR 2,500 — representing a profit of PKR 1,500. Odds can also be displayed in fractional or American format depending on your account preferences. The lower the decimal odds, the more probable the outcome is considered — but the lower your potential return per unit staked.

RTP stands for Return to Player and is expressed as a percentage. It represents the theoretical average payout a slot game returns to players over millions of spins. For example, a slot with a 96% RTP will, in theory, return PKR 96 for every PKR 100 wagered across its statistical lifetime. However, RTP is a long-run average, not a guarantee for any individual session. Short sessions can produce results far above or below the stated RTP. Where available, the RTP for each slot game is displayed within the game's information or help section.

No. Different game categories typically contribute at different rates toward fulfilling your wagering requirements. Slots often contribute at the highest rate — sometimes 100% — while table games like blackjack, baccarat and roulette may contribute at a reduced rate such as 10% or 20%. Some games may be excluded entirely from wagering requirement contributions. The contribution rates for each game category are specified in the terms of the individual bonus offer. Always review these before choosing which games to play with an active bonus.

If the validity period of a bonus expires before you have met the associated wagering requirements, the bonus funds and any winnings derived from those bonus funds will be forfeited automatically by the system. This is a standard industry practice outlined in our Terms & Conditions. Bonus validity periods — typically ranging from 7 to 30 days — are stated clearly in the terms of each individual promotion. We recommend activating a bonus only when you have enough time in your schedule to work through the wagering requirements before expiry.

This depends on the specific terms of the active bonus. Some bonus offers allow you to withdraw your deposit while the bonus remains active, but doing so will typically result in the bonus funds and any associated winnings being forfeited. Other bonus types lock the entire balance — deposit plus bonus — until wagering requirements are met. The exact rules are stated in the terms of each individual offer. If you are unsure how a specific bonus affects your ability to withdraw, contact 8jjj support before making any decisions.

Many bonus offers include a maximum cashout or maximum win cap — the highest amount you can withdraw from winnings generated while playing with bonus funds. This cap is specified in the terms of each individual promotion. Winnings above the cap are forfeited when you come to withdraw. Maximum cashout rules are there to prevent outsized bonus-derived wins from being withdrawn without sufficient wagering activity. Always check the maximum cashout limit before accepting a bonus, particularly if you are playing slots where large wins on a single spin are possible.

If you notice any transactions, logins or account changes that you did not authorise, contact 8jjj support immediately via live chat or at [email protected]. Change your password straight away using the reset tool and, if 2FA is not already enabled, activate it. Our team will investigate the activity on your account and take appropriate action. Never share your password or one-time codes with anyone — 8jjj staff will never ask for your password through any communication channel.

Deposit limits can be set in the Responsible Gambling section of your account settings. You can choose daily, weekly or monthly caps on how much you deposit. Once a limit is set, the system enforces it automatically — any deposit that would exceed your cap will be declined. Reducing a limit takes effect immediately. Increasing a limit may be subject to a mandatory waiting period to give you time to reconsider. We encourage all users to set deposit limits as part of their initial account setup. See our Responsible Gambling page for full details.

Self-exclusion is a voluntary measure that blocks all access to your 8jjj account for a defined or indefinite period — typically for users who feel their gambling has become harmful or out of control. You can request self-exclusion through the Responsible Gambling section of your account settings or by contacting 8jjj support directly at [email protected]. The exclusion takes effect promptly. During the exclusion period, promotional communications to your account are also suppressed. Self-exclusion is one of the most effective tools available for regaining control.

8jjj applies industry-standard technical and organisational safeguards to protect your data — including SSL/TLS encryption for all data in transit, hashed password storage, role-based access controls limiting who can view account data internally, and regular security assessments. We do not sell your personal data to third parties. For full details of how your data is collected, processed and protected, please read our Privacy Policy. If you have a specific data or privacy concern, contact us at [email protected].

If gambling is affecting your mental health, finances or relationships, please use the self-exclusion tool in your account immediately and reach out for support. Internationally recognised organisations such as Gamblers Anonymous operate peer support groups and may have resources accessible from Pakistan. General mental health services — including counselling and psychiatry — are available through both public hospitals and private practices in major Pakistani cities including Karachi, Lahore, Islamabad, Rawalpindi and Peshawar. Talking to a trusted family member or friend is also a meaningful first step. Our Responsible Gambling page has more guidance.